Privacy Policy

Introduction

At Skicn Club ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Skicn Club mobile application (the "App"), visit our website at skicnclub.com (the "Website"), or engage with any of our related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.

1. Data We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Account Information: When you create an account, we collect your name, email address, password, and optionally, your profile picture.
• Demographic Information: We may collect optional information such as your age, gender, and location to provide more personalized recommendations.
• Contact Information: If you contact our support team or subscribe to our newsletter, we collect your email address and any other information you provide.
• Payment Information: If you make purchases through our Services, our payment processors collect necessary billing information, though we do not store complete credit card information on our servers.

1.2 Skin Data and Images

Our core service involves the analysis of your skin condition, which requires:

• Skin Photos: Images of your face and skin that you upload through our App for analysis.
• Skin Analysis Data: Information derived from analyzing your skin photos, including skin type, conditions, concerns, and various measurements related to skin health.
• Progress Tracking Data: Historical data showing changes in your skin condition over time.

1.3 Usage Information

We collect data about how you use our Services:

• Device Information: Device type, operating system, unique device identifiers, IP address, mobile network information, and preferred language.
• Log Data: Information about your use of our Services, including access times, pages viewed, app features used, and crash data.
• Product Interaction Data: Information about how you interact with product recommendations, including clicks, saves, and purchases.

2. How We Use Your Data

2.1 Providing and Improving Our Services

We use your data to:

• Analyze your skin condition and provide personalized skincare recommendations
• Create and maintain your account
• Process transactions and send related information
• Track your skin progress over time
• Improve and develop new features for our Services
• Troubleshoot and address technical issues

2.2 Communication

We may use your information to:

• Send important notifications about your account or changes to our Services
• Respond to your comments, questions, and requests
• Provide customer support and technical assistance
• Send newsletters, marketing communications, and other information that may interest you (with your consent)

2.3 Research and Analytics

With appropriate safeguards, we may use your data to:

• Improve our skin analysis algorithms and technology
• Conduct research to better understand skin health factors
• Generate aggregated, non-identifiable insights about skin conditions and effective treatments
• Analyze usage patterns to enhance user experience

2.4 Legal Compliance and Protection

We may use your information to:

• Comply with applicable laws, regulations, and legal processes
• Enforce our terms and conditions
• Protect the rights, property, or safety of Skicn Club, our users, or others
• Detect, prevent, and address fraud, security breaches, or technical issues

3. Data Sharing and Disclosure

3.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, including:

• Cloud storage providers
• Payment processors
• Analytics providers
• Customer support services
• Email service providers

These service providers are obligated to use your personal information only as directed by us and in accordance with our Privacy Policy.

3.2 Business Transfers

If Skicn Club is involved in a merger, acquisition, sale of all or a portion of our assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

3.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, development, or marketing purposes.

4. Your Rights and Choices

4.1 Account Information

You can review and change your personal information by logging into your account settings. You may also contact us directly to request access to, correction of, or deletion of personal information that you have provided to us.

4.2 Data Access and Portability

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request that we correct inaccurate or incomplete data
• Request deletion of your personal data
• Receive a copy of your personal data in a structured, machine-readable format
• Object to our processing of your personal data

To exercise these rights, please contact us at privacy@skicnclub.com.

4.3 Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

4.4 Mobile Device Settings

You can control certain data collection through your mobile device settings, such as location services, camera access, or photo gallery access.

4.5 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Our Services do not currently respond to "Do Not Track" signals.

5. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Staff training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining our data retention periods, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

When we no longer need your personal information, we will securely delete or anonymize it.

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal information, to the United Kingdom and process it there.

When we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of protection, we use specific contractual clauses approved by the European Commission or other appropriate safeguards to protect your information.

8. Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@skicnclub.com. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

9. Cookie Policy

9.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.

9.2 How We Use Cookies

We use cookies and similar technologies for various purposes, including:

• Essential Cookies: Necessary for the website to function properly (e.g., authentication, security)
• Preference Cookies: Remember your settings and preferences (e.g., language, font size)
• Analytics Cookies: Help us understand how visitors interact with our Website (e.g., pages visited, time spent)
• Marketing Cookies: Track your browsing habits to deliver targeted advertising

9.3 Types of Cookies We Use

Cookie Type	Purpose	Duration
Session Cookies	Enable website functionality during your visit	Deleted when you close your browser
Persistent Cookies	Remember your preferences for future visits	Remain on your device until deleted or expired
First-Party Cookies	Set by our website domain	Varies by specific cookie
Third-Party Cookies	Set by third-party domains (e.g., analytics providers)	Varies by specific cookie

9.4 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your experience using our Website. You can generally modify your browser settings to:

• Delete existing cookies
• Block cookies from being set
• Notify you when a cookie is set

For more information on how to manage cookies in your specific browser, please visit your browser's help section.

10. Third-Party Links

Our Services may contain links to third-party websites and services that are not owned or controlled by Skicn Club. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. For significant changes, we will provide a more prominent notice, which may include an email notification to the email address associated with your account.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact your local data protection authority.